Shipping/Returns
SHIPPING:
Priority Mail is not a guaranteed service and if you need your package to arrive by a certain date, your best bet is to choose UPS expedited.
- WE DO NOT REFUND SHIPPING COSTS FOR UPS DELAYS UNLESS YOU HAVE PURCHASED UPS NEXT-DAY AIR AND UPS HAS APPROVED A REFUND. IF UPS DOES NOT REFUND, WE DO NOT REFUND
- WE DO NOT EVER REFUND USPS POSTAGE BECAUSE USPS PRIORITY MAIL IS NOT GUARANTEED
Our products are shipped in 20″ long brown mailing tubes and will not fit in mailboxes or postal lockers.
A tracking number will be sent to your email at the time of shipment–please keep this email, as you will need it to track your package at UPS.com or USPS.com. We aim to ship orders within 72 hours of receipt of the order, however, we occasionally experience delays. Signature may be required, please track your package for details.
NOTE: ONLY THE BUYER KNOWS HOW SAFE THEIR FRONT PORCH/MAILBOX IS. If you do not trust your postal carrier to deliver to your address, or if packages have been misdelivered or stolen from your address in the past, you must contact us prior to shipment to request/pay for special delivery
- “SIGNATURE REQUIRED” (FREE)
- “ADULT SIGNATURE REQUIRED” ($6 TO RESTRICT DELIVERY TO A SPECIFIC PERSON)
- “HOLD AT POST OFFICE” (FREE)
IF YOU DO NOT REQUEST THESE SERVICES PRIOR TO SHIPPING, YOU AGREE TO TAKE ON THE RISK FOR DELIVERY OF SAID SHIPMENT AND TO FILE CLAIMS WITH USPS DIRECTLY FOR DAMAGED, LOST, OR STOLEN DELIVERIES.
1.7 million packages are stolen every day
CLAIMS FOR ITEMS LOST OR DAMAGED DURING SHIPPING:
Please inspect the package immediately upon receipt–if an item is missing from your package, you must email us within 24 hours of delivery for a replacement.
If your entire order is lost in transit and does not arrive within 15 days of shipment, please contact us so we can file a missing mail search on your behalf.
We cannot file a claim at USPS until 15 days have passed–USPS considers 15 days “on time” for Priority Mail.
Once we’ve filed a claim, we will wait for USPS to investigate and locate the package. This process may take up to 30 days and we will not refund or reship packages until 30 days from the date of original shipment to allow USPS ample time to locate and deliver the original package. (60 days for international shipments)
Each package is individually scanned, weighed, and inspected by USPS or UPS employees at the time of shipment. If a customer receives an empty box, we will double-check the outgoing weight and send a copy of the receipt to the customer so they can attach the receipt to their claim (buyer agrees to file claims on packages scanned “delivered”). USPS requires a physical inspection of the box for any damage claims, so keep your box.
As soon as the item is scanned into the carrier’s possession, Muggy Weld is no longer financially responsible for items lost or damaged by the carrier or stolen post-delivery.
DELAYED PACKAGES:
If your package is running late, PLEASE DO NOT CALL OUR ORDER LINE TO INQUIRE ABOUT YOUR PACKAGE.
While most Priority packages arrive within 5 or 6 days, some are not delivered for weeks.
Please be aware, Muggy Weld employees do not personally deliver your packages. We package and label your order, drive to USPS or UPS, stand in line, and have each package weighed, inspected, and individually scanned to ensure they are trackable in the carrier’s system. Once the package is scanned into the possession of the carrier, all questions and financial liability regarding said shipment must be directed to the carrier who possesses the package.
We, like our customers, have no access to UPS or USPS internal information. Muggy Weld is not financially responsible for delays caused by UPS or USPS.
Our responsibility to our customers:
- Receive the order
- Package the order (typically within 24 hours)
- Drive to USPS and scan the package into the tracking system
Once we’ve taken these steps, we have fulfilled our end of the transaction, and you must contact the carrier directly with complaints or questions about their delays.
TRY TO UNDERSTAND THAT SHIPPING DELAYS ARE NOT AN INTERNAL MUGGY WELD ISSUE, THEY’RE A USPS ISSUE. PLEASE CONTACT THE SHIPPER DIRECTLY WITH COMPLAINTS ABOUT THEIR SERVICE.
INCOMPLETE ADDRESS/ADDRESS CHANGE FEES:
UPS CHARGES A $20 FEE FOR INCOMPLETE OR INCORRECT ADDRESSES OR ADDRESS CHANGES– Please double-check your receipt and email any address changes, including apartment or unit number, immediately, to avoid additional UPS charges.
EXPEDITED ORDERS:
Overnight, 2nd Day Air, and 3-Day Select orders received by 12:00 pm PST Monday-Friday will be shipped the same day. Orders received after 12:00 pm PST will ship the next business day. Muggy Weld is not financially responsible for delays caused by UPS or USPS. Please contact the carrier directly with complaints about their service.
CANCELLATIONS:
Once an order has been packaged and labeled for shipping, it cannot be canceled.
INTERNATIONAL TARIFFS/FEES:
Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. Buyer is responsible for all tariffs or fees incurred. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
International shipments are not eligible for refund/return (this includes packages in which the buyer refuses to pay the import duties/taxes and/or brokerage fees) UPS charges between $100-$300 return shipping, so if you refuse your package for any reason, it will be treated as abandoned at your country’s customs office, and will not be eligible for refund.
ALL INTERNATIONAL SALES ARE FINAL, AND NOT ELIGIBLE FOR REFUND/RETURN/CANCELLATION ONCE YOU CLICK THE BUTTON TO SUBMIT THE ORDER
RECEIPTS/PACKING SLIPS:
Email receipts & shipping confirmations with tracking numbers are sent to the email you’ve provided with your order. We do not ship duplicate receipt copies or packing slips.
RETURNS/REFUNDS:
Refunds are accepted for unused, unopened, new-condition products within 14 days of receipt. All shipping costs, including return shipment or reshipment for any reason, are to be paid by the customer, plus a 20% restocking fee on all returns. Only items purchased directly from MuggyWeld.com are eligible for returns or exchanges at MuggyWeld.com.
Please email for a return merchandise authorization (RMA) within 14 days of receipt of the product and postmark your return within 5 days of receipt of the RMA. Returns must have the RMA clearly marked on the outside of the packaging and the RMA email on the inside of the packaging to be eligible for a refund. We do not accept returns for used products, under any circumstances. Unauthorized returns are not accepted and will be disposed of without a refund.
These terms apply to both internet and telephone orders. We do not provide RMAs via telephone, an email is required.
If an item is marked “return to sender” or “refused” for any reason (including non-pickup by the buyer) the item will be processed the same as any other return–purchase price minus shipping, return shipping, and 20% restocking fee.
LIABILITY:
Muggy Weld LLC shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) your use of this Site, (b) any services or products obtained from this Site, (c) any errors in or omissions from this Site, (d) the unavailability or interruption of this Site or any features thereof, (e) any content contained on this Site.
BY OFFERING FOR SALE WELDING ALLOYS THROUGH ITS WEBSITE, MUGGY WELD LLC DOES NOT REPRESENT OR WARRANT THAT WELDING IS WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM PARTICIPATION IN SUCH ACTIVITIES. Please observe all AWS welding safety guidelines when utilizing Muggy Weld products: http://www.aws.org/standards/page/safety-health-fact-sheets
Muggy Weld LLC makes no guarantees or claims that our alloys will repair every welding need, nor will purchasing our products replace welding experience or instruction. Welding is a skill. As with any skill, practice is necessary and skill level and results vary from person to person.